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Error after inserting the installation key

RAMMS installation

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TOPIC: Error after inserting the installation key

Error after inserting the installation key 5 years 3 months ago #86

LisaDreier
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Posts: 5

Problem: After inserting the installation key the following error occurs:

% FILE_COPY: Destination must be a directory. File: C:\Users\ÏÊ\.idl\slf\ramms\remate.ref
% Execution halted at:  RAMMS_CHECKTIMESTAMPS
%                       RAMMS_UIWID     
%                       IDLITSYSTEM::_INITIALIZEUSERINTERFACE
%                       IDLITSYSTEM::CREATETOOL
%                       IDLITSYS_CREATETOOL
%                       RAMMS           
%                       IDLRTMAIN       
%                       $MAIN$

RAMMS can not be started again as this error message always pops up before exiting.

Reason: This problem is caused by special characters in the user profile path C:\Users\<username>, e.g. Cyrillic letters. RAMMS saves the user preferences in the user profile path.

Solution: A work-around is to temporarily modify the user profile path and run RAMMS using the modified path. Perform the following steps to create a .bat file that contains all necessary commands:

Create a .txt file on your desktop and name it e.g. Start_RAMMS.txt
Insert the following commands in the text file:
```
set USERPROFILE=C:\ramms
cd "C:\Program Files (x86)\RAMMS"
RAMMS.exe
```
Note: Maybe you need to modify the path where you installed RAMMS.
Rename the file to Start_RAMMS.bat
By double clicking the Start_RAMMS.bat file on your desktop you should now be able to start RAMMS.